Return and Exchange Policy
We want you to love your purchase. We understand that sometimes it doesn’t work out.
If you are not satisfied with your purchase, contact us for exchange, subject to the following terms.
Contact Lenses
Exchange: within 180 days of original purchase*
*Exchange only with following terms. No refunds on contact lenses purchase in-store. Exchanges for the same product with a different prescription can be made within 180 days of the original purchase date. The exchange item(s) must be in original conditions: boxes must be unmarked, undamaged, unopened, uncut. Products have to be unexpired. There will be no exchanges or refunds on all astigmatism/toric and presbyopia/multi-focal products.
Sunglasses
Exchange: 7 days*
*Sunglasses can be exchanged within 7 days of original purchase. Frame and lenses must be in the original and new condition with original packaging. Store credit will be issued if a lesser value item is chosen for exchange. Subject to inspection. No refunds on Sunglasses.
Prescription Glasses
Prescription eyewear is customized to each individual, there will be no refunds. For exchanges due to prescription adjustment please see “Manufacturer Warranty” with the purchase.
Notes:
- Eyestar Optical in-store purchase(s) can be returned/exchange at any Eyestar Optical locations.
- All exchanges and warranties are subject to inspection.
We are unable to process refunds to a new or different payment method than what was previously used to purchase the original purchase.
Conditions are subject to change.